Privacy Policy
Introduction
Welcome to Quest Family Therapy.
Quest Family Therapy (“us”, “we”, or “our”) operates www.questfamilytherapy.com (www.questfamilies.com) (hereinafter referred to as “Website”).
Our Privacy Policy governs your visit to the Website and explains how we collect, safeguard and disclose information that results from your use of our Website.
At Quest Family Therapy, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website. By accessing or using our website, you consent to the terms of this Privacy Policy.
1. Information We Collect:
1.1 Personal Information: We may collect personal information, such as your name, contact information, and demographic details, when you voluntarily provide it to us through forms or inquiries on our website.
1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring website, pages visited, and the dates and times of your visits.
1.3 Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your interactions with our website. Cookies are small text files stored on your device that help us enhance your experience and provide personalized content.
2. Use of Information:
2.1 Personal Information: We may use your personal information to respond to your inquiries, provide you with information about our services, and communicate with you regarding appointments or other administrative matters.
2.2 Analytical Purposes: We may use the information collected automatically to analyze trends, track user activity, and improve the functionality and performance of our website.
2.3 Marketing Communications: With your consent, we may use your personal information to send you promotional materials and updates about our services, events, or special offers. You can opt out of receiving such communications at any time.
3. Information Sharing:
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, or delivering services on our behalf. These service providers are contractually obligated to protect the confidentiality and security of your information.
3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
4. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
4.1 HIPAA Compliance
For the application that collects information for the initial consultation and meeting scheduling, we use a HIPAA-compliant platform to ensure the secure handling of sensitive personal information in accordance with applicable privacy laws and regulations.
5. Mobile SMS Privacy Policy:
As current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.
You understand that the messaging frequency may vary.
Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.
Client’s text messaging opt-in is not shared with any third parties.
6. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Third-Party Links:
Our website may contain links to third-party websites. We do not endorse or have control over the privacy practices or content of these websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.
8. Children’s Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child under the age of 13, please contact us immediately.
9. Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on this page and indicate the “Last Updated” date. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us by email: info@questfamilies.com.